Patient Guide 
Key Information for Your Stay

Notice of Nondiscrimination

Notice of Nondiscrimination

We're Here to Help You

Antelope Valley Medical Center complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Antelope Valley Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

Antelope Valley Medical Center:

Provides free aids and services to people with disabilities to communicate effectively with us, such as: 
 

  • qualified sign language interpreters
  • written information in other formats (large print, audio, accessible electronic formats, and other formats)

 

Provides free language services for over 250 languages, such as, but not limited to:
 

  • qualified interpreters
  • information written in other languages

 

If you need language services, please request them from any member of your care team.


If you believe that Antelope Valley Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with the Patient and Family Experience Department at
661-949-5650. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Patient and Family Experience Department is available to help you at 661-949-5650.  

Civil Rights Complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or email at:


Centralized Case Management Operations

U.S. Department of Health and Human Services

200 Independence Ave. SW

Room 509F, HHH Building

Washington, D.C. 20201

OCRComplaint@hhs.gov  


Complaint forms are available at hhs.gov/ocr/complaints/index.html.

English

ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you.


Spanish

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.


Arabic

ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم.


Vietnamese

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.


Armenian

ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության

ծառայություններ:


Korean

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.


Tagalog – Filipino

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.


Chinese

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。


Cambodian

ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មរ, សវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។


Russian

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.


Thai

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร


Hindi

ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मु  फ्त में भाषा सहायता सेवाएं उपलब्ध हैं।


Farsi

توجه: اگر به زبان فارسی صحبت میکنید، خدمات کمک در زمینه زبان به صورت رایگان در دسترس شما قرار دارد


Punjabi

ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ।


French

ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.

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