Our Commitment to Care

Patient Satisfaction Matters to Us

How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.

During Your Stay

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is still not resolved and you would like to file a grievance, then contact:

Antelope Valley Medical Center
Patient and Family Experience Department
1600 W. Ave. J
Lancaster, CA 93534
661-949-5650 

The grievance committee will review each grievance and provide the patient with a written response within 30 business days. The written response will include the name of the hospital contact, the steps taken to investigate the grievance, and the results and date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).

You also have the right to file your complaint with:

California Department of Public Health

Health Facility Inspection Division, Acute and Ancillary Unit
3400 Aerojet Ave., Suite 323
El Monte, CA 91731
626-312-1104 or 800-228-1019

Office of Quality and Patient Safety

The Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, IL 60181

File a report online

Department of Fair Employment and Housing
2218 Kausen Dr., Suite 100
Elk Grove, CA 95758
800-884-1684
TTY: 800-700-2320
dfeh.ca.gov

Medical Board of California
2005 Evergreen St., Suite 1200
Sacramento, CA 95815
800-633-2322
mbc.ca.gov/consumers/file-a-complaint

Privacy: HIPAA and Your Health Information

The Health Insurance Portability and Accountability Act (HIPAA) requires that all healthcare providers comply with federal standards to protect the security and confidentiality of each patient’s health information. Antelope Valley Medical Center strictly adheres to all HIPAA requirements, which means your protected health information (PHI) will remain private. 

Our Notice of Privacy Practices provides more details. You are provided this notice upon admission, but you may get an additional copy by visiting avmc.org or calling Admitting at 661-949-5411.